Policies

Check-in / Check-out:
Check-in is from 2:00pm on the day of arrival.
Check-out is 10:00am on the day of departure. If leaving early before the office opens at 7.00am your account must be settled the night before. Late checkout may be arranged but please do not be offended if we are unable to comply with your request due to any demand for rooms by new arrivals. We are happy to store luggage for guests on checkout.

Reception Hours:
We are open from 7:00am to 8:00pm daily.

Pets:
We do not allow pets in our rooms.

Visitors:
Visitors are welcome up until 9:00pm. Large, noisy gatherings or parties are not permitted in our rooms. Guests' visitors must park on the roadway at all times and vacate the premises quietly by 9.00pm.

Smoking and Strong Odours:
Absolutely No Smoking in all rooms or near open windows or doors. Ash boxes are provided outside-please use them. If evidence is found of smoking inside a unit a surcharge of $200 applies immediately and any additional charge for cleaning, deodorizing or closure of the unit, will apply. The same policy applies to any other strong odours in the units such as the cooking of highly spiced or odouriferous foods, cleaning and cooking of seafood and the use of strongly scented products, all of which may be offensive to future guests and require additional cleaning and deodorizing.

Cancellations:
1: Ordinary Cancellations. Cancellations must be received no later than 7 days prior to your arrival. If you cancel 7 days or less prior to your arrival you will be charged 100% of the total accommodation amount. This includes no shows and cancellation of nights after arrival. 

2: Public holiday or Xmas-New Year Cancellations. During these periods cancellations must be received no later than 6 weeks prior to your arrival. 

Please note: Special events and promotional room rates/offers a no cancellation policy applies, which means, no refunds or changes permitted. 

All cancellations and amendments must be received in writing. 

Refunds will only be made the to the credit card debited for the original transaction. 

3: Group bookings are required to give 6 weeks minimum notice to avoid forfeiture of their deposit.

Bookings:
Credit card authority is required to secure a booking.  Payment may be pre-authorised or deducted from your credit card unless you have made other arrangements. Full payment is required 6 weeks in advance for the Xmas-New Year and public holiday periods. Group bookings will be required to pay a deposit of 50% total accommodation costs together with a refundable bond being 10% of the total accommodation cost.

Payment:
All accommodation and outstanding room charges must be paid in full on the day of departure (if not already done so) unless company charge-back has been prearranged. Terms of trade are payment 7 days following invoice. Overdue or recovery charges will apply if any account is not paid on time.

Damages:
Any extra cleaning costs, repairs or replacements required to restore our room or property to normal condition will be charged to the guest responsible for the booking. This may include any insurance excess.
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